Tuesday, 28 October 2014


Yesterday, I received an unsolicited letter from a company that is engaged in 'brand development, brand management and communications'. It was promoting its latest bulletin. There was nothing unusual about this, I receive such letters regularly. However, this letter distinguished itself from the others. Whilst it was correctly addressed to Dr Harwood, the body of the letter commenced with the address Dear Dr Hardwood!! What can I make of this? After all this is a company that specialises in 'brand development, brand management and communications'. The name of the company? Well, that would be telling, but I certainly won't be recommending that company should I be asked.

Thursday, 9 October 2014


Whilst I have argued for several years that authenticity is diminished when meaning is discarded and the emphasis is upon making money, I found today a quote by Dean MacCannell that substantiates this: "Wherever serious spectacle is turned into entertainment with the primary purpose of reducing risk and making money it is no longer "real," or "authentic."" (MacCannell, D. 1999. The Tourist. University of California Press: page 197)

Tuesday, 23 September 2014


The effort to introduce something new into a complex organisational context can be undermined for a variety of reasons, of which two are prominent:

  • there are those that will find an excuse for not being able to introduce it (e.g. not following procedure). Henry Ford described experts as people who find a reason why something cannot be done.
  • there is lack of top management commitment to support the new venture (e.g. providing leadership). So when the status quo collapses in on itself, who is there to prevent desertion?

Change is an intrinsic feature of organisational success. Complacency the route to extinction.

read my working paper "ORGANISATIONAL CHANGE REVISITED" written in 2003.

Saturday, 14 June 2014

Communities of collaboration

'Communities of collaboration' offers a useful metaphor to explain the manner in which people with, perhaps not obvious commonality, can organise themselves to achieve, not only a goal, but by sustaining their ongoing viability, achieve a succession of goals. A good example is a destination marketing organisation, of which, a good exemplar is HolidayMull.